Refund Policy
Draft — requires legal review.
This is placeholder structure, not legal advice and not a binding policy. A qualified adviser must review it before launch, and it must match how the business actually operates — particularly the refund terms.
Our approach
These are digital products delivered immediately, which normally makes them non-returnable. We would rather resolve a genuine problem than keep money for something that did not work for you, so we review refund requests individually.
Requesting a refund
Email support@eliteaifactory.com with the address you purchased with and a short description of the problem. Including what you expected and what happened lets us resolve it faster.
What happens next
If a refund is approved, it is issued through Stripe to the original payment method. Access to the refunded product is then withdrawn, except where you own the same product through a separate purchase or bundle — in that case your access stays.
Content needed
The refund window, any conditions, and whether a guarantee is offered are business decisions still to be made. This page must state them explicitly before launch, and the promise made here is the one support must keep.